sigegame Privacy Policy

sigegame ("sigegame," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the sigegame online gaming platform at sigegame.net (the "Platform"). This Privacy Policy describes how sigegame collects, uses, stores, shares, and protects your personal data, and explains the rights available to you under applicable Philippine law.

This Privacy Policy applies to all users of the Platform, including registered players, visitors who browse without registering, and individuals who contact sigegame's customer support team. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with sigegame's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

For the purposes of the Philippine Data Privacy Act of 2012, sigegame is the Personal Information Controller in respect of the personal data collected through the Platform. This means sigegame determines the purposes and means of processing your personal data.

sigegame has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO at any time using the contact details provided in Section 13 of this Policy.

sigegame collects personal data that you provide directly, data generated through your use of the Platform, and data received from third-party service providers. The categories of personal data we collect include:

sigegame does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law (for example, responsible gaming assessments).

sigegame uses your personal data for the following purposes:

• Account Registration & Management: To create and maintain your sigegame player account, verify your identity, and manage your account settings and preferences.
• Service Delivery: To provide access to all games and features on the Platform, process deposits and withdrawals via GCash, PayMaya, BDO, BPI, and Metrobank, and credit bonuses and promotions to your account.
• KYC & Fraud Prevention: To verify your age (21+), identity, and source of funds in compliance with Philippine anti-money laundering regulations and PAGCOR licensing requirements. To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any orders or requests from competent regulatory authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Responsible Gaming: To monitor gaming patterns, identify signs of problem gambling, and administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests.
• Marketing & Promotions: To send you information about sigegame promotions, bonuses, and new games — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the performance, security, and user experience of the Platform.

Under the Philippine Data Privacy Act of 2012, sigegame processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and sigegame (i.e., the Terms & Conditions) — including account creation, game access, and payment processing.
• Legal Obligation: Processing is required to comply with Philippine laws, including KYC obligations under the AMLA, age verification requirements, and regulatory reporting to PAGCOR and other authorities.
• Legitimate Interests: Processing is necessary for sigegame's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain optional data processing activities, sigegame relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

sigegame does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BDO, BPI, and Metrobank, to process your deposits and withdrawals. These providers are subject to their own privacy policies and Philippine financial regulations.
• KYC & Identity Verification Providers: Third-party services that assist sigegame in verifying your identity, age, and source of funds as required by Philippine law.
• Game Software Providers: Licensed game developers whose games are available on the Platform may receive anonymised or pseudonymised gaming data for technical and audit purposes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or court order.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and data analytics providers who process data on sigegame's behalf under strict contractual data processing agreements.

sigegame uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use the Platform.

The types of cookies sigegame uses include:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled as they are required for login sessions, security, and basic functionality.
• Performance & Analytics Cookies: Help us understand how players interact with the Platform, which pages are most visited, and where technical errors occur. Data collected is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content about sigegame games and offers. You may opt out at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use the Platform. For more information, refer to your browser's help documentation.

sigegame retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account & Identity Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine AMLA regulations.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA and BIR requirements.
• Gaming History: Retained for three (3) years from the date of each gaming session for audit, dispute resolution, and responsible gaming monitoring purposes.
• Customer Support Records: Retained for two (2) years from the date of each interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or pseudonymised in accordance with sigegame's data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by sigegame:

• Right to Be Informed: The right to know what personal data sigegame collects about you and how it is used — as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data sigegame holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You may update most of your account information directly through your sigegame account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to sigegame's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe sigegame has violated your data privacy rights.

To exercise any of these rights, please contact sigegame's Data Protection Officer using the details in Section 13. sigegame will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

sigegame implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and sigegame's servers.
• Encryption of sensitive data at rest, including financial data and government ID copies.
• Role-based access controls ensuring that only authorised sigegame personnel can access personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity specialists.
• Multi-factor authentication for all sigegame staff accessing systems that process personal data.
• Incident response procedures to detect, contain, and notify affected players and the NPC of any personal data breach within the timeframes required by Philippine law.

While sigegame takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your sigegame login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

sigegame is strictly an adult gaming platform. In accordance with Philippine gaming regulations, the minimum age to register and play on sigegame is 21 years old. sigegame does not knowingly collect personal data from individuals under the age of 21.

If sigegame discovers or is notified that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all associated data will be deleted in accordance with our data disposal procedures, and any funds will be handled in accordance with applicable Philippine regulations.

If you are a parent or guardian and believe that a minor has registered on sigegame, please contact us immediately at the details provided in Section 13.

sigegame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, sigegame will notify registered players via email to their registered address and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

The "Effective Date" at the top of this page indicates when the current version was last updated. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by sigegame, please contact our Data Protection Officer: